Noise

In consideration for other guests’ parties and excessive noise will not be tolerated and we ask that noise be kept to a minimum between 9.30pm and 8.00am. If after a warning noise levels do not abate to an acceptable level, guests may be evicted and no refund for remaining time already booked will made.

Pets

Are not permitted in our motel units or grounds. Should you arrive with your pet your reservation will be declined. This does not apply to Police dogs or Working Dogs.

Property Damage

Any deliberate or reckless acts that result in damage to our property the cost of repairs and loss of revenue will be charged to the registered guest.

Smoking

All buildings in the complex are smoke free. However smoking is permissible outside the units but please keep away from open windows and doors. Should the unit be smoked in we reserve the right to charge the registered guest for specialised cleaning and any loss of revenue which may occur.

Changes in reservation term

Any extension to a reservation will be at the quoted rate but subject to unit availability. Earlier departure may not be refunded.

Cancellation/Refund Policy

All cancellations must be received no later than 48 hours prior to your arrival.

If you cancel 48 hours prior to your arrival or less you will be charged 100% of the total accommodation amount. This includes no shows and cancellation of nights after arrival.
Please note: Special events and promotional room rates/offers a no cancellation policy applies, which means, no refunds or changes permitted.

All cancellations and amendments must be received in writing.

Refunds will only be made to the credit card debited for the original transaction.